Privacy policy & dISCLOSURE AGREEMENT for online browsing
DOSE Botanicals (ABN 35 897 813 168) holds the protection of your privacy in high regard. We are committed to safeguarding your personal information and ensuring it is handled with care and confidentiality. Our practices are governed by the Privacy Act 1988 (Cth) and are in compliance with the Australian Privacy Principles (APPs), which provide standards for the collection, storage, use, and disclosure of personal information. This Privacy Policy outlines how we manage your personal information and the avenues available for you to contact us regarding the information we hold about you.
Collection of Personal Information
We collect personal information that is necessary for our business functions and activities. This may include your name, email address, postal address, phone number, and any other information required for the provision of our services or communication. We collect this information directly from you through our website, customer inquiries, and any interactions you have with us.
Use of Personal Information
Your personal information is used to:
Provide, maintain, and improve our products and services.
Communicate with you and respond to your inquiries.
Process transactions and send related information, including confirmations and invoices.
Send you promotional information and updates about our products and services, unless you opt out.
Comply with legal obligations and resolve any disputes.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
When required or authorised by law.
To third-party service providers who assist us in operating our business (e.g. delivery services, website hosting). These service providers are required to protect the confidentiality of your information and use it only for the intended purpose.
If you have consented to the disclosure.
Access and Correction
You have the right to access the personal information we hold about you. If you wish to access, correct, or update your personal information, please contact us through the channels provided below. We may require you to verify your identity before granting access to your information.
Security
We take reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification, or disclosure. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your information transmitted to our website.
Cookies
Our website may use cookies to enhance your browsing experience and collect information about your preferences and interests. You can adjust the settings on your browser to refuse cookies, but this may affect the functionality of the website.
Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website, and it is your responsibility to review this policy periodically for updates.
Contact
If you have any questions or concerns regarding this Privacy Policy, or if you wish to access or update your personal information, please contact us at info@dose-botanicals.com.
Your acceptance of this Privacy Policy and Disclosure Agreement is considered to occur upon your first use of our website. If you do not agree to this Privacy Policy, please refrain from using our website and services.
Updated 1st July 2023
Privacy policy & dISCLOSURE AGREEMENT for clients
DOSE Botanicals (ABN 35 897 813 168) is dedicated to protecting the privacy of your personal information. We are bound by the Privacy Act 1988 (CTH) and, in particular, by the Australian Privacy Principles (APPs), which set out the standards of collecting, holding, using, and disclosing your personal information. This Privacy Policy explains the way in which we handle your personal information, and the ways in which you can contact us about the personal information that we hold about you.
What is Personal Information?
“Personal information” is information about an identified, or reasonably identifiable, individual. This includes your name, your date of birth and your contact details, and may also include sensitive details about your health and payment data.
Collecting your Personal Information
We provide holistic health and drug and alcohol counselling services in a confidential, supportive, and caring environment, aimed to guide our clients to optimum physical, mental, emotional, and spiritual health. Some of the material elements we can draw on include the use of lifestyle support & coaching, food as medicine, herbal medicine, vibrational essences, and alchemical extracts. Naturally, we handle sensitive information in the course of providing these services, including name, date of birth, contact details (including home and email address, as well as telephone numbers), medical information, including medical and sexual history, medications, allergies, adverse events, immunisations, family history and risk factors.
Our Purposes for Handling Personal Information
We collect, hold, use, and disclose personal information, for the following purposes:
to provide you with the services you have engaged us to provide
to maintain our business records
to stay in touch with you
for any purpose required or permitted by law
for any purpose you would otherwise reasonably expect
for any purpose disclosed to you and to which you have consented, and
to otherwise run our business.
Disclosing your Personal Information
We treat your health records as sensitive, and in accordance with our obligations at law.
Only with your consent do we disclose your personal information to others involved in your health care, including doctors and specialists and/or other allied health who may be involved in treating you, pathology services, radiology services and in emergency situations. This may occur through referral to other practitioners or specialists, or for medical tests and in the reports or results returned to us following the referrals.
Security of your Personal Information:
We hold your personal information in both paper-based and electronic files, in both cases stored securely. We seek to ensure that your personal information is protected from:
misuse, interference, and loss; and
unauthorised access, modification, and disclosure.
The personal information that we hold is treated as confidential and only accessed when necessary. Accessing your personal informationYou may request access to the personal information that we hold about you by our secure email address dosebotanicals@protonmail.com. In the very rare case, we refuse access to your personal information, we will provide you with a written notice which sets out the reasons for our refusal. We may recover our reasonable costs (if any) in responding to a request for access to your personal information.
Correcting your Personal Information
We seek to ensure that the personal information that we collect about you is accurate, up-to-date, and complete and, in the case of our use of that information, relevant as well. To assist us with this, we encourage you to contact us if you believe that any information that we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, and make a request that we correct your personal information accordingly. You may make such a request by contacting our secure email address dosebotanicals@protonmail.com.
Questions and Complaints
If you have any questions, or if you believe that we have not complied with our obligations under the Privacy Act, or if you believe that the security of the personal information that we hold about you has been compromised in any way, please contact us at dosebotanicals@protonmail.com or info@dose-botanicals.com. We will respond as soon as possible. If you are dissatisfied with our response, you may direct your complaint to the Office of the Australian Information Commissioner by email at enquiries@oaic.gov.au or by telephone on 1300 363 992.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time without prior notice to you. This is the current version of our Privacy Policy.
Updated 1st October 2022