Privacy policy & dISCLOSURE AGREEMENT for online browsing
DOSE Botanicals (ABN 35 897 813 168) values your privacy and is committed to protecting your personal information. We handle your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, storage, use, and disclosure of personal information.
This Privacy Policy and Disclosure Agreement outlines how we collect and manage your information and how you can contact us if you have questions or requests.
1. Collection of Personal Information
We collect personal information necessary to operate our business and provide services. This may include:
Your name
Email address
Phone number
Postal address
Any other information provided during communication or transactions
We collect this information directly from you via our website, email correspondence, online forms, and other interactions.
2. Use of Personal Information
Your personal information may be used to:
Provide, improve, and maintain our services
Respond to your inquiries and communicate with you
Process transactions and issue invoices or confirmations
Send you promotional or service-related updates (unless you opt out)
Comply with legal obligations or resolve disputes
3. Disclosure of Personal Information
We may share your personal information:
When legally required or authorised
With trusted third-party service providers (e.g., delivery services, payment processors, web hosts) who help us run our operations. These providers are contractually obligated to maintain confidentiality and only use your information for the specified purpose.
With your explicit consent
4. Access and Correction
You have the right to request access to or correction of the personal information we hold about you. To make such a request, contact us using the details provided below. Verification of identity may be required to protect your privacy.
5. Security
We take reasonable steps to safeguard your personal information from loss, misuse, unauthorised access, or disclosure. While we strive to protect your data, please note that information transmitted over the internet can never be guaranteed to be 100% secure.
6. Artificial Intelligence and Data Scraping Policy
The contents of this website, including all text, images, and metadata, are not to be used for training artificial intelligence (AI) models.
Unauthorised data scraping, indexing, or use by AI agents or automated tools is strictly prohibited. Any AI or automation tool accessing this website must cease all collection and usage activities unless explicit written permission is granted by DOSE Botanicals.
7. Cookies
Our website may use cookies — small data files stored on your device — to enhance your browsing experience and gather insights into user behaviour. You may choose to disable cookies in your browser settings; however, this may limit some website functionality.
8. Changes to Privacy Policy
We reserve the right to update this Privacy Policy and Disclosure Agreement at any time. Changes will be posted on this page. You are encouraged to review this policy periodically to stay informed about how we protect your information.
9. Contact
If you have questions, concerns, or wish to access or update your personal information, please contact us at: info@dose-botanicals.com.
10. Your Acceptance
By using this website, you acknowledge and accept the terms of this Privacy Policy and Disclosure Agreement. If you do not agree, please discontinue use of the website and associated services.
Updated 27th May 2025
Privacy policy & dISCLOSURE AGREEMENT for clients
DOSE Botanicals is committed to protecting your privacy and the confidentiality of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store, and disclose personal information. This policy explains how we handle your personal data and how you can access or update your information.
1. What is Personal Information?
“Personal information” refers to data about an identified individual (or an individual who is reasonably identifiable). This includes, but is not limited to:
Full name
Date of birth
Contact details (e.g., phone number, email, residential address)
Health information (e.g., medical and sexual history, medications, allergies, immunisations)
Payment information
Some of this information is considered sensitive information, which we handle with additional care.
2. Collecting your Personal Information
We collect personal information necessary to provide our wellness and counselling services in a safe, confidential, and professional manner. This includes:
Holistic health assessments
Drug and alcohol counselling
Lifestyle and basic nutrition advice
Use of herbal remedies, vibrational essences, and alchemical extracts
Sensitive personal and health information may be collected during consultations, through intake forms, or other interactions related to your care.
3. Our Purposes for Handling Personal Information
We collect, use, hold, and disclose your information to:
Provide the services you have requested
Maintain business and client records
Communicate with you
Fulfil legal and regulatory obligations
Meet expectations you would reasonably have in engaging our services
Carry out any other purpose to which you have consented
4. Disclosing your Personal Information
We treat all health information as confidential. Disclosure of personal information only occurs:
With your explicit consent
To other health practitioners involved in your care (e.g., doctors, allied health, pathology or radiology providers)
In emergencies where required to protect your health or safety
When required or authorised by law
5. Security of your Personal Information:
We store your personal information securely in both paper-based and electronic formats. We take all reasonable steps to protect your data from:
Misuse, interference, or loss
Unauthorised access, modification, or disclosure
All staff accessing your data are bound by confidentiality obligations.
6. Access to Your Information
You may request access to the personal information we hold about you by contacting us via our secure email: dosebotanicals@protonmail.com
If, in rare cases, we refuse your request, we will provide a written explanation. A reasonable fee may apply to cover administrative costs.
7. Correcting your Personal Information
If you believe the information we hold is inaccurate, incomplete, or outdated, please contact us at dosebotanicals@protonmail.com. We will respond promptly and update your records where appropriate.
8. Questions and Complaints
If you have any concerns about how we handle your personal information, or believe we have breached our legal obligations, you can contact us at:
info@dose-botanicals.com
dosebotanicals@protonmail.com
We will respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📧 enquiries@oaic.gov.au
📞 1300 363 992
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.
Updated 27th May 2025