TERMS OF SERVICE FOR ONLINE CONSULTATIONS

Code of Conduct

DOSE Botanicals abides by the Code of Conduct for General Health Services (AU), Code of Professional Ethics (ANTA) & Virtual Consultation Guidelines for Nutrition and Ingestive Modalities (ANTA).

Conditions of Booking Confirmation

Upon response to your initial email enquiry, the following steps should be taken:

  1. Fill in the provided intake form

  2. Read and sign the Terms of Service and Privacy Policy & Disclosure Agreement

  3. Send back the completed forms to dosebotanicals@protonmail.com with your availabilities and/or preferred day and time for your online consultation to occur (this email address provides superior protection of your personal information provided to DOSE Botanicals).

  4. Pay the initial consultation invoice to secure your booking. Please provide confirmation you have made this payment in your email with the completed forms attached so we can proceed. Payments are not always instant, so a screenshot of your completed payment is appreciated.

Steps 1 – 4 should be made at least 48 hours prior to the agreed consultation date and time.

If the above forms and/or payment is not provided within 48 hours of the agreed consultation date and time, your booking will be cancelled and/or rescheduled for a later date.

DOSE Botanicals does not solely work in the clinic environment; therefore, we require notice in order to operate to our fullest capacity and provide optimal care and availability to those willing to work in respectful collaboration with us.

Refer below for our Cancellation Policy.

Conditions of Payment

Consultation costs provided by invoice are to be made prior to the confirmed appointment date unless otherwise discussed with your practitioner. If payment has not come through even though a transaction has been processed, you may be asked to provide proof that a transfer been made. Please reference your invoice number when making your payment.

At the end of your appointment, we will discuss your prescription options considering your budget and other personal factors that may influence methods of delivery. Once you agree to the proposed prescription and treatment plan, you will be emailed a second invoice for your prescribed herbal products/supplements. Upon receiving payment, a detailed treatment plan with prescription calendar (including dosage instructions) will be emailed to you. A hard copy will be included in your prescription package which will be mailed to you within 10 days of your consultation, unless otherwise specified. In some non-urgent cases, a longer dispensing period is required when indicated herbal preparations need to be freshly harvested and prepared for individual consumption.

 

Cancellation Policy

If you need to cancel your consultation & obtain a full refund, please kindly provide at least 48 hours’ notice to allow for rebooking others who may be needing the appointment. If 24 hours’ notice is provided you will incur a $50 cancellation fee. Less than 24 hours’ notice no refund will be provided, unless otherwise discussed with Jaynaya and financial distress is evident. No shows are charged the full fee.

Working with Children

Children aged under 16 years old must have a guardian or responsible adult present throughout the consultation, however an adolescent may want to discuss their medical decisions in private. This may be discussed with the attending parent/guardian if the minor is under 16 years old. This is not only to protect the child but also the practitioner from false accusations or defamation.

Updated 1st December 2022